$0You1 can expect your orders to be with you within 3-7 working days and if for any reason it may take longer we will notify you by email $0$0We offer free delivery on all orders over $199.00. Orders under this value will incur a courier fee of $7.10 incl.$0$0All deliveries will be via courier, specifically we use Courier Post (refer to our ethics page to find out why). Should for any reason a package arrive to you damaged ensure the courier notes it as damaged then contact us immediately on 0800 400 990. (Need to check exact policy here)$0$0We will notify you by email when your order is sent with an expected delivery date.$0$0Returns Policy$0$0We have a 30 day money back guarantee on contacts lenses purchased from ContactsNZ. $0$0$0We will accept return of goods that are unopened and in their original condition and will provide a full refund, excl shipping fees. $0$0Any contact lenses returned for credit must be those originally purchased from ContactsNZ. The customer is responsible for any return postage unless it was an error by ContactsNZ. $0$0Please ensure contact lenses are returned in suitable packaging i.e. the packaging they were delivered to you in – please don’t return in envelopes. $0$0To ensure a smooth process please fill out one of our Returns Form (link) and include with the contacts lenses being returned. $0$0Once we have received your returned contact lenses and have determined them to be in saleable condition we will send you your replacement stock or issue you a credit$0$0$0Exchange$0$0We are also happy to exchange contact lenses purchased from ContactsNZ if your prescription changes, so long as they are still within their expiry date and in original, unopened saleable condition as supplied to you. $0$0We are unable to accept return of any contact lenses if the packaging has been opened or contact lenses have been used (excludes defective lenses).$0$0Please include with any contact lenses a completed Returns Forms.$0$0Defective Lenses$0$0If you for any reason believe you have a faulty or defective lens please remove the contact lens and contact us immediately. Any defective lenses will be returned to the manufacturer for assessment, if they agree there is a fault replacement lenses will be sent to you free of charge.$0$0Should you wish to place an order but wish to pay by either cheque or direct credit, please simply send us an email on or phone us on 0800 400-990.$0